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Simple Steps to Keep Customers Coming Back

It’s a sad but true fact that most of today’s companies do a poor job of customer service. If you make customer service and value a priority, you can create that warm and fuzzy feeling that keeps customers coming back and referring friends. Some consumers like warm...

When Should You Hire That First Employee?

Are you starting to feel that your business is spinning out of control? Have you missed an important call or let a deadline slip, skipped a crucial meeting or failed to submit a bid on time? Are you just looking to get a good night’s sleep or enjoy a free afternoon?...

How Small Thinking Can Cheat You of Talent

Are you someone who just can’t let go of details? Do you find it difficult to delegate tasks or turn projects over to others? Do you tend to focus on small things rather than the big picture? Do you frequently second-guess your employees’ decisions? Micromanagers...

Market Your Business by Tapping into Twitter

One hundred and forty characters may not seem like much to work with. That’s what you get per tweet on Twitter. The social networking site is all about spur-of-the-moment thoughts and short, spontaneous comments. But marketers, politicians, publicists, celebrities,...